What If An Item In My Order Is Sold Out?
At Solace Jewelry, we strive to maintain accurate inventory levels to prevent sold-out items from appearing on our website. However, there may be rare occasions where an item sells out unexpectedly. Here’s what happens if an item in your order is sold out:
- Notification: If an item in your order is sold out, you will receive an email notification from us as soon as possible.
- Entire Order Status: If your order contains multiple items, the rest of your order will still be processed and shipped as normal.
- Automatic Refund: For sold-out items, we will automatically process a refund to your original payment method. The refund will typically appear in your account within 5-7 business days, depending on your bank.
- Alternative Options: If you’re interested in a similar item or want to wait for a restock, please contact our Customer Support team at customerservice@solacejewelryco.com. We’ll be happy to provide alternatives or update you on future availability.