What Happens If My Item Is Out of Stock?

If an item you ordered becomes out of stock, Solace Jewelry will take the following steps:

    1. Immediate Notification: You will receive an email notification informing you that the item is out of stock.
    2. Refund Process: A refund for the out-of-stock item will be automatically issued to your original payment method. Refunds typically take 5-7 business days to process, depending on your financial institution.
    3. Alternative Solutions: If you wish to be notified when the item is back in stock or are interested in similar products, please reach out to our Customer Support team at customerservice@solacejewelryco.com. We can assist in finding an alternative or provide information on restock dates.
    4. Order Adjustments: If your order contains other items, the rest of your order will be processed and shipped as usual.

      We apologize for any inconvenience caused by out-of-stock items and appreciate your understanding.