Did Not Receive Email Notice of Order
If you haven’t received a confirmation email after placing your order with Solace Jewelry, there are a few steps you can take:
- Contact Customer Support: If you’ve checked your folders and verified your email address but still haven’t received a confirmation email, please contact our Customer Support team at customerservice@solacejewelryco.com. We’ll be happy to assist you in locating your order information.
- Verify Your Email Address: Double-check that the email address you provided during checkout is correct. An incorrect email address could prevent you from receiving confirmation emails.
- Log Into Your Account: If you have an account with us, log in and go to the "Order History" section to see if your order was placed successfully.
- Check Your Spam or Junk Folder: Sometimes, emails can be mistakenly filtered into these folders. Make sure to check them for any emails from Solace Jewelry.